Frequently Asked Questions
Everything you need to know about shopping at Millets
What are your standard delivery times and costs?
Standard delivery typically takes 3-5 working days and is free on orders over £70. For orders under this amount, a small shipping fee applies. We also offer next-day delivery options for urgent orders placed before 8 PM.
What is your return policy for outdoor gear?
We offer a 28-day return policy on most items, provided they are in their original condition with tags attached. Please note that for safety reasons, some technical climbing equipment and GPS units cannot be returned once the packaging is opened.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link. You can use this link on our courier's website to see the live status of your delivery.
Do you offer a price match guarantee?
Yes, we pride ourselves on competitive pricing. If you find the same product cheaper at another UK retailer, we will match the price. Terms and conditions apply regarding stock availability and like-for-like models.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital payment methods such as PayPal, Apple Pay, and Klarna for flexible financing.
Are your products covered by a warranty?
All products sold by Millets come with a standard manufacturer's warranty against defects. This typically covers you for 12 months, though some premium brands offer extended warranties on specific items like tents and footwear.